Creating New Pre-written Content
To add new pre-written content (What is pre-written content?), click the Settings tab in the left side menu, then click Pre-written Content. You will be taken to the Pre-written Content page. Once there, click on Add Pre-written Content in the upper right corner of the page.
You will now have the opportunity to create new pre-written content by adding a Title,
selecting the Type (in what module this content will be displayed),
toggling active, or if you don't want to use this content right away, inactive,
then adding the content in the content box.
Once complete, click Submit to complete the entry. The new Pre-written Content has been added and can now be used.
Note: Based on the Type you select, you will also be able to add variables (see Variables drop-down below) so the case will auto-populate those variables in the report, note, or email.
Editing Pre-written Content
To edit pre-written content, click the Settings tab in the left side menu, then click Pre-written Content. You will be taken to the Pre-written Content page. Once there, From there, select the pre-written content you would like to edit by clicking the edit icon to the right of the title (see below). You can now edit the pre-written content you selected as you would when you created the content originally, the functionality remains identical.
Note: If you would just like to see what the content is without making any edits, there is a view only option available by clicking on the eye ball next to the edit icon.
For more information on Pre Written Content check out this video