CROSStrax Help Desk

Settings 51

• Creating and Editing Subject Types
• 3 Simple Steps to Create a Desktop Shortcut Icon to CROSStrax
• Creating and Editing Case Types
• Creating and Editing Services
• What is the difference between a Case Type and a Case Service?

View all 51

Cases 65

• How do I get the date and time stamp on my video?
• How do I get a photo of the subject to appear on the case detail page?
• How do I add or reduce a case budget?
• How to add Sales Tax?
• Can I search for cases by Investigator?

View all 65

Clients and Contacts 22

• Creating a New Client
• Can multiple clients, attorneys, managers, etc be added to a case?
• What if my client is a person and not a business?
• I need to make mailing labels for my clients.
• Creating a New Contact

View all 22

Account Management 21

• How do I update my company's information?
• How do I change or cancel my CROSStrax service plan?
• How do I update my payment method or see previous transactions?
• How do I upload my company's logo?
• How do I change the name in the Navigation Bar to my Company Name?

View all 21

Tools and Shortcuts 27

• CROSStrax Video Tutorial Library
• Quick Add New Button
• Time Tracker
• System Navigation Bar
• Performing a search for cases

View all 27

Admin Settings 10

• How do I add and track my company's investigation licenses?
• How to Setup Email Integration
• How do I add/integrate my QuickBooks online account?
• How do I create or add a new Admin user
• Can I delete an admin user?

View all 10

Investigator Users 14

• Using and Managing Investigators
• What would I put in the Investigator Documents area?
• Can I put files for investigators in the File Management Section?
• Creating Time Sheets and Expense Reports
• Can investigators search for or see more of their cases?

View all 14

CRM (Customer Relation Manager) 5

• Can a lead be converted to a client?
• How do I change the background on task enteries
• Recommendations on handling leads in CRM
• CRM Webinar
• CRM and Admin Color Change

Dashboard 1

• Can I customize or edit the dashboard?

Company Reporting 2

• How do I run a report on my cases?
• Accessing details of Sales Numbers from Sales by Year/Month Module

Mobile & CROSStrax App 2

• Where can I download the CROSStrax mobile app?
• Samsung, Andriod and IPhone GPS Settings

Webinar 3

• Uploading Evidence into a Case and Updating Clients
• Webinar: AI Assistant for Reports and Canvassing
• Canvassing in CROSStrax: Webinar