CROSStrax Help Desk

CROSStrax has a license repository that allows investigative agencies to keep track of their state licensing requirements and license images. When a license...

CROSStrax has the ability to integrate your email settings so that when you send email, the email comes from your email address. To begin setting up the...

CROSStrax has the ability to integrate your QuickBooks online account so that when you create an invoice in CROSStrax, it also creates the same invoice for ...

To create an Admin user, please follow the below steps: 1) Click on "Admin Users" in the left-hand navigation bar 2) Click "Add Admin...

No.  You cannot delete admin users, but you can deactivate them so they no longer have access to the system. 1) To deactivate an Admin, go to the Admin ...

Yes.  Click on the Admin or Investigator List.  In the Switch Account column, click on the Icon to switch the type of user.

As with most settings, you can update information as needed in the system.  This video will guide you through the process of updating your administrator pro...

The most common reason this is received is due to an email password change made in your email Account. Have you changed your email password recently? If so,...

1. Click on your name in the top right to initiate the drop-down menu.  Then click "My Profile".  2. In the Email Address section, fill in or c...

1. From the CROSStrax dashboard, click on the arrow by the user name in the top right hand corner of the screen and select “Account & Billing”. ...