It is your responsibility to cancel your account prior to your due date. Our support team does not cancel accounts to avoid any disruption of service as a result of miscommunication. We give the users the ability to cancel their own accounts if they would like to for convenience and transparency.
Prior to cancelling your account, we would ask that you call our support team to discuss any issues you are having. Most users cancel out of frustration when they are unable to get something to work. We understand and can quickly help you resolve any issues. Please call us at 844-620-8555.
If you wish to cancel your CROSStrax account. Please follow these steps carefully
In the upper right hand corner, click on your name then select Account & Billing
Click on the red button that says Cancel Plan