If a case file has been deleted and needs to be recovered we can restore the file; but, there will be a $95/hour diagnostic/recovery charge.
First, we have to restore a copy of that older database version on the server.
Then from that restored database version, we need to find & copy all that case data (Case Notes, Files, Report Entries, etc.) into PI's account manually.
If you need further assistance on the expected time frame of this process please let us know so we can reach out to our IT department to get a rough estimate.