If the report entry you want to use is not available in your case then you need to make it available in case types. To do this, follow the below steps:
1) Go to "Settings" in the Left-Hand Navigation Bar, then click "Case Type" under Case Customization
2) Click the "Edit" button to the right of the case type you want to add the report entry to, add the report entry to the "Report Entry Type" box, then click "Submit"
