The Investigator Alliance

Why do I have to enter my credit card to signup for The Investigator Alliance
The system requires you to enter your credit card information for a variety of reasons.  The first reason a card is required is to verify the identity of th...
Thu, 20 Jun, 2019 at 10:35 AM
Setting up your company profile - DO THIS FIRST!
When you first sign on to be a part of The Investigator Alliance, Follow these steps first to get your profile properly set up. Click on your Account...
Tue, 8 Jan, 2019 at 1:22 PM
Can I upgrade from The Investigator Alliance to a CROSStrax subscription?
Yes you can! Click on Account & Billing and then select Update Plan.  Once you update your plan, you can continue to be a part of The Investigator All...
Mon, 3 Jun, 2019 at 8:18 AM
How do I login to The Investigator Alliance
During the signup process you chose a Subdomain which became part of a unique website address where you will go to login. For example, you may have sele...
Fri, 11 Jan, 2019 at 3:50 PM
Where do I go to set rates and coverage area for The Investigator Alliance
Click on the arrow next to your name at the top of CROSStrax and then select "account and billing".  From there you will see the following: ...
Mon, 1 Apr, 2019 at 1:19 PM
Do Crosstrax subscribers have to register again to join The Investigator Alliance?
No.  All CROSStrax users need to do is activate the feature on their Account & Billing page Check the boxes next to the features you want to ac...
Mon, 8 Apr, 2019 at 10:00 AM
Who can assign work through The Investigator Alliance?
Any CROSStrax user, regardless of what services they provide, can assign files through the alliance if they activate The Investigator Alliance feature in th...
Mon, 8 Apr, 2019 at 10:07 AM
I selected to receive cases and updated everything but it doesn’t show as active on my account.
You have done nothing wrong and everything is ok. The documents submitted are in pending status because they are reviewed and vetted for accuracy.  Once...
Mon, 8 Apr, 2019 at 10:10 AM
Are the rates we enter strictly for sub-contract work with other investigators or will clients be able to directly hire out to various investigators?
The rates you enter will be what you want to set as your base rate for companies to view when searching for and selecting investigators.  These rates can be...
Mon, 8 Apr, 2019 at 10:13 AM
What quality control measures are in place?
The investigators credentials are reviewed individually to ensure they are valid.  These items include PI License(s), insurance, driver's license, etc....
Tue, 9 Apr, 2019 at 11:23 AM