CROSStrax Help Desk

The below guide will help you with setting an Investigator Alliance profile properly so that you are ready to assign and receive cases through the alliance....

No.  During the initial roll out a credit card is not required.

Yes you can! Click on Account & Billing and then select Update Plan.  Once you update your plan, you can continue to be a part of The Investigator All...

During the signup process you chose a Subdomain which became part of a unique website address where you will go to login. For example, you may have sele...

Click on "Investigator Alliance" in the left-hand navigation bar. From there, you will have a drop-down menu with the below options: Searc...

No.  All CROSStrax users need to do is activate the feature on their Account & Billing page Check the boxes next to the features you want to ac...

Any CROSStrax user, regardless of what services they provide, can assign files through the alliance if they activate The Investigator Alliance feature in th...

You have done nothing wrong and everything is ok. The documents submitted are in pending status because they are reviewed and vetted for accuracy.  Once...

The rates you enter will be what you want to set as your base rate for companies to view when searching for and selecting investigators.  These rates can be...

The investigators credentials are reviewed individually to ensure they are valid.  These items include PI License(s), insurance, driver's license, etc. ...