Account Management

Learn how to manage your account, update company information, upload your logo, change your plan and monitor storage usage.

What services are offered by the CROSStrax support team?
Our Support Team can be described in one word:  Awesome.  Just ask our users. We offer so many ways for you to learn CROSStrax it's amazing. At...
Fri, 19 Apr, 2019 at 10:08 AM
How do I activate the Skopenow social media search feature?
The SKOPENOW feature needs to be activated on your account. Click on your name in the upper right and select Account & Billing In the Optio...
Fri, 9 Aug, 2019 at 9:24 AM
How do I run a vehicle or vehicle sightings search?
First, this service is only available to our users on one of our subscription plans. SEARCHES ARE NOT AVAILABLE DURING THE FREE TRIAL PERIOD CROSStrax ...
Thu, 30 May, 2019 at 8:50 AM
How do I cancel my account?
It is your responsibility to cancel your account prior to your due date.  Our support team does not cancel accounts to avoid any disruption of service as a ...
Fri, 9 Aug, 2019 at 9:21 AM
How do I upgrade or change my subscription plan?
You can change your plan anytime In the upper right hand corner, click on your name and choose Account & Billing Click on Update Plan in the C...
Mon, 12 Aug, 2019 at 2:20 PM
How does the Referral Program work?
The CROSStrax Referral Program rewards our users when they recommend their colleagues to us! Here's how it works Click on Account & Billing...
Tue, 13 Aug, 2019 at 9:14 AM
An overview of the Account & Billing area
This tutorial video provides an overview of the Account & Billing area
Thu, 15 Aug, 2019 at 3:03 PM
VIDEO: Referral Program
This video provides an overview of the Referral Program where you can earn account credit for referring people to CROSStrax.
Fri, 16 Aug, 2019 at 11:49 AM
How do I add Text Messaging / SMS on my account?
In the upper right, click on your name, and then select Account & Billing In the Subscription Info area, click on the button below. Then...
Fri, 17 Apr, 2020 at 9:56 AM
How to check your amount of storage?
1. Access the account and billing section of your user profile.  2. The amount of storage you have used will be in the bottom-left section of the page...
Tue, 28 Apr, 2020 at 9:47 AM