CROSStrax Help Desk

Yes.  That is accomplished in the Case Types area.   Click on Settings > Case Types and edit the case type (or all case types).   For the ...

In order to receive a notification when your investigators upload their reports please do the following: Go to settings>system email>and click the...

If a case file has been deleted and needs to be recovered we can restore the file;  but, there will be a $95/hour diagnostic/recovery charge.   First, w...

In order to enter mileage you need to be under the case file.  Once you have opened the case file click on the Billing & Expenses tab Click on Add ...

You can customize the information that appears in your invoice line items in Settings Each items has different variables (fields) you can utilize and hav...

1. To update your client notification emails for any given upload into their case files first click on settings on the left side of the user interface.  ...

If you get this error, the date you selected for the item may be incorrect.  The system flags dates that are: Before the case was opened After the case i...

Here is a recording of the webinar conducted on Creating Templates and Generating Reports Click Here to View or Download

1. Click on the blue box in the top right of your entry to edit your report.  2. Click on the drop down box next to schedule date to either select a d...

To add additional subjects (witness, plaintiff, defendant, relative, etc.) to your file when entering a new case they must be added in "Case Type"...