Cases
Helpful information related to general case related functions.
Case assignments entered into your CROSStrax account by a client cannot be declined. You can delete the case from your system. Go to the case details p...
Mon, 8 Apr, 2019 at 2:22 PM
Click on the arrow next to "Reports" and you should see a report for SKOPENOW. Click on the report and the results will be generated in a word d...
Mon, 20 May, 2019 at 3:27 PM
This tutorial video provides an overview of the different areas of the Case Details screen. How each section is derived and it's relation to the settin...
Fri, 31 May, 2019 at 1:26 PM
Skopenow is the industry leader in providing social media data and search capability to investigators. CROSStrax has partnered with Skopenow to bring their...
Fri, 14 Mar, 2025 at 9:54 AM
Yes. That is accomplished in the Case Types area. Click on Settings > Case Types and edit the case type (or all case types). For the ...
Tue, 11 Mar, 2025 at 3:39 PM
In order to receive a notification when your investigators upload their reports please do the following: 1) Go to "Settings" in the Left-Ha...
Wed, 12 Mar, 2025 at 2:19 PM
If a case file has been deleted and needs to be recovered we can restore the file; but, there will be a $95/hour diagnostic/recovery charge. First, w...
Thu, 3 Sep, 2020 at 10:44 AM
In order to add multiple subjects to a case, you must first make them available to use inside your case types. To do this, please follow the below steps: ...
Wed, 12 Mar, 2025 at 3:48 PM
In order to enter mileage you need to be under the case file. Once you have opened the case file click on the Billing & Expenses tab Click on Add ...
Wed, 12 Mar, 2025 at 3:53 PM
You can customize the information that appears in the description of invoice and expense line items by following the below: 1) Go to "Settings"...
Thu, 13 Mar, 2025 at 8:54 AM