CROSStrax Help Desk

If a case file has been deleted and needs to be recovered we can restore the file;  but, there will be a $95/hour diagnostic/recovery charge.   First, w...

In order to add multiple subjects to a case, you must first make them available to use inside your case types. To do this, please follow the below steps: ...

In order to enter mileage you need to be under the case file.  Once you have opened the case file click on the Billing & Expenses tab Click on Add ...

You can customize the information that appears in the description of invoice and expense line items by following the below: 1) Go to "Settings"...

1. To update your client notification emails for any given upload into their case files first click on settings on the left side of the user interface.  ...

If you get this error when entering an invoice/expense item, the date you selected for the item meets one of the following criteria: The date is before th...

Here is a recording of the webinar conducted on Creating Templates and Generating Reports Click Here to View or Download

1. Click on the blue box in the top right of your entry to edit your report.  2. Click on the drop down box next to schedule date to either select a d...

To add additional subjects (witness, plaintiff, defendant, relative, etc.) to your file when entering a new case you must first make them available to use i...

1. Select Video from the drop-down box in the files tab.  2. Click on the upload video button on the right side of the screen. 3. Select the scheduled dat...