Cases
Helpful information related to general case related functions.
Our system has a very specific Case Number system. This case number can only be customized slightly. Many users have their own Case Number system they would...
Thu, 13 Mar, 2025 at 12:28 PM
You might see your Time Stamp setting when uploading your video is automatically checked by default. Please see the below steps on how to change this defaul...
Mon, 25 Mar, 2024 at 10:15 AM
Inside CROSStrax, you have the ability to assign colors to different case service statuses to make it easier to identify the status of a case from the case ...
Wed, 16 Oct, 2024 at 10:12 AM
1. Inside a Case either click on "Files", or click the drop down arrow next to "Files", then select "Documents". 2. Sel...
Thu, 24 Jul, 2025 at 9:33 AM
There are two areas when a user is inside a case that allows them to send emails out of the system, regardless of if the SMTP settings are set. 1. The ...
Mon, 22 Sep, 2025 at 2:16 PM
Users can utilize their email address inside CROSStrax by enabling the SMTP Settings. Users can also add their own email signature as well by following the ...
Tue, 30 Sep, 2025 at 1:26 PM
Marking an invoice as Paid in CROSStrax helps you maintain accurate financial records and ensures that both your accounting and case management data remain ...
Mon, 27 Oct, 2025 at 4:45 PM
Generating a report for a case in CROSStrax allows you to compile all investigative details, updates, attachments, and observations into a professional docu...
Tue, 28 Oct, 2025 at 3:34 PM