CROSStrax Help Desk

1.  Click on the Star icon in the top right corner of a scheduled case service. 2. Select the investigator you want to grade (Blue box), check off the re...

1. Click on "Search" under the Cases dropdown on the left-hand navigation bar.  2. Enter the fields you would like to search and the click the ...

1. Once you're inside the case file select "Edit Case".  2. Scroll down to Case Service and click the drop down under "Status" of...

We have added a new features that allows users to assign unscheduled cases from the My Calendar function on the left hand Navigation Bar. Users can assign c...

1. Go to Settings then click on Invoice & Expense Items under Billing and Invoicing.  2. Click the Edit icon of whatever service or expense you would...

If the report entry you want to use is not available in your case then you need to make it available in case types. To do this, follow the below steps: ...

Our system has a very specific Case Number system. This case number can only be customized slightly. Many users have their own Case Number system they would...

You might see your Time Stamp setting when uploading your video is automatically checked by default. Please see the below steps on how to change this defaul...

Inside CROSStrax, you have the ability to assign colors to different case service statuses to make it easier to identify the status of a case from the case ...