Cases

Helpful information related to general case related functions.

Updating rates for Invoice Items/Expenses
1. Go to Settings then click on Invoice & Expense Items under Billing and Invoicing.  2. Click the Edit icon of whatever service or expense you would...
Tue, 15 Apr, 2025 at 10:52 AM
Where to add your new Report Entries
If the report entry you want to use is not available in your case then you need to make it available in case types. To do this, follow the below steps: ...
Thu, 13 Mar, 2025 at 10:49 AM
Want to Create your own Case Number?
Our system has a very specific Case Number system. This case number can only be customized slightly. Many users have their own Case Number system they would...
Thu, 13 Mar, 2025 at 12:28 PM
Removing Time Stamp Default Setting
You might see your Time Stamp setting when uploading your video is automatically checked by default. Please see the below steps on how to change this defaul...
Mon, 25 Mar, 2024 at 10:15 AM
How to Change Service Status and Case Search Background Color?
Inside CROSStrax, you have the ability to assign colors to different case service statuses to make it easier to identify the status of a case from the case ...
Wed, 16 Oct, 2024 at 10:12 AM