CROSStrax Help Desk

Second part of this question often includes:  If so, do I then append the invoice with activity as we go along to cause the number to become less negative a...

If a line item was accidentally approved and you need to edit it, simply change the status back to Pending and then refresh the page.  Once that is done you...

If a line item was accidentally approved and you need to edit it, simply change the status back to Pending and then refresh the page.  Once that is done you...

The invoice item list in billing and expenses will show the service you have opened the file for and invoice and expense items you add in.  Go to settin...

Inside of a case, click on Edit Case Scroll down to the scheduled date section and delete the date out.  You can place another date in as well. ...

The system will pick up any email that is sent to yoursubdomain@crosstrax.co Example:  If your account is at demo.crosstrax.co, then your system email addr...

Case assignments entered into your CROSStrax account by a client cannot be declined.  You can delete the case from your system. Go to the case details p...

Click on the arrow next to "Reports" and you should see a report for SKOPENOW.  Click on the report and the results will be generated in a word d...

This tutorial video provides an overview of the different areas of the Case Details screen.  How each section is derived and it's relation to the settin...

Skopenow is the industry leader in providing social media data and search capability to investigators.  CROSStrax has partnered with Skopenow to bring their...