CROSStrax Help Desk

1. Select Video from the drop-down box in the files tab.  2. Click on the upload video button on the right side of the screen. 3. Select the scheduled dat...

1. Go to "Service Status Triggers" under Case Customization in the Settings Section. 2. Click on "Add Trigger" to create a new Servic...

1. In the top right hand section of the Case Details click the "plus" icon in the Tasks header.  2. In the pop-up window enter the description ...

1. To receive an email notification when a note is submitted into a case file first click on Settings in the left hand navigation bar and then click on &quo...

If you have received a retainer from your client and you would like to add it to the case file please follow the below steps.  1. Click on the Billing a...

1. Select the option inside the Account and Billing from the top right drop down menu on the Account Holder's profile. 2. Inside a case file click on...

1. Select the edit button for desired report entry in the Surveillance entry tab.  2. Click the "x" on the right side of the photo you want to de...